Problems detected
Users are reporting problems related to: internet, wi-fi and tv.
The latest reports from users having issues in Albany come from postal codes 12208, 12209, 12203, 12205, 12207, 12204, 12211 and 12202.
Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. It is the second largest cable operator in the United States. A few years ago Spectrum acquired Time Warner Cable.
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What isn't working?
Please let us know what issue you are experiencing with Spectrum:
E-mailThank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate Spectrum?
2.26 out of 5 269,847 ratings
Thank you!
Problems in the last 24 hours in Albany, New York
The chart below shows the number of Spectrum reports we have received in the last 24 hours from users in Albany and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
June 22: Problems at Spectrum
Spectrum is having issues since 02:40 PM EST. Are you also affected? Leave a message in the comments section!
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Most Reported Problems
The following are the most recent problems reported by Spectrum users through our website.
Internet (63%)
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Wi-fi (14%)
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TV (8%)
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Total Blackout (8%)
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E-mail (4%)
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Phone (2%)
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Live Outage Map Near Albany, New York
The most recent Spectrum outage reports came from the following cities:Schenectady, Troy, Watervliet, Albany, Rensselaer, Delmar, Glenmont, Waterford, Latham, Cohoes, Slingerlands, Selkirk, Averill Park, Guilderland and Voorheesville.
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| City | Problem Type | Report Time |
|---|---|---|
 Schenectady | Internet | |
| Schenectady | Internet | |
| Troy | Internet | |
| Schenectady | Internet | |
| Watervliet | TV | |
| Schenectady | Internet |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Spectrum Issues Reports Near Albany, New York
Latest outage, problems and issue reports in Albany and nearby locations:
- HRH Amanda, duch*ess of Magick (@MandiSchu84) reported fromCohoes, New York
Went to bed with WiFi, woke up it was spotty... now @GetSpectrum has to come fix it and hopefully they’re on time
- Karen Zimmers (@KarenZimmers) reported fromNiskayuna, New York
@GetSpectrum Do not get Spectrum. Service stinks. No contact info avail. All I do is reboot cable equip even tho “new”. Now my home phone out for week. Can’t talk to live person unless buying something. Refurbished equip crap. Bad customer serv. #SpectrumStinks
- Krissy Canova (@krissycanova) reported fromCohoes, New York
@Ask_Spectrum UPDATE: It’s now been an hour and I’m yet to receive any assistance from @AskSpectrum... still a DESPICABLE display of customer serve — JUST ANOTHER REMINDER OF WHY WE NEED COMPETITIVE INTERNET OPTIONS IN UPSTATE NY
- Kevin (@REZLUK) reported fromColonie, New York
Wish I could watch World Juniors but @Ask_Spectrum blows and is down
- Tyler Ronan (@CoachRonan) reported fromTroy, New York
So far in this first half I’ve had a pixelated picture the entire time, lost sound twice and a completely frozen picture three times. I’m very happy I play @GetSpectrum $140 a month for this. #terrible
- Natalie Rowan (@natalierowannn) reported fromLatham Mobile Home Court, New York
@Ask_Spectrum Our power was restored yesterday, but our internet/TV service has been out for over 72 hours. When will it be restored?
- Isabella Orengo (@OrengoIsabella) reported fromColonie, New York
Having an outage at work because of @GetSpectrum @Ask_Spectrum and have so much work to do.
- Natalie Rowan (@natalierowannn) reported fromLatham Mobile Home Court, New York
@Ask_Spectrum Our power was restored in Albany, NY yesterday. However, our internet/tv service has been out for over 72 hours. When will it be restored?
- Alex Chaucer (@geoparadigm) reported fromWynantskill, New York
@Ask_Spectrum As of at least 8am this morning, @GetSpectrum Internet has been down in my area. They are not sure when this outage will be fixed. #spectrumoutage #spectrum Wynantskill, NY 12198.
- Thomas A. Cullen (@kryptogram1) reported fromNiskayuna, New York
@GetSpectrum our internet just continues to periodically suck. So much money...such awful reception.
- Kyle Radzyminski (@kyle_radz) reported fromWynantskill, New York
@Ask_Spectrum I just spent the last hour speaking with your representatives. You can’t and don’t want to help me. Scrooge’s. Hope you get coal for Xmas
- Krissy Canova (@krissycanova) reported fromCohoes, New York
Waited 15 minutes for a call back from @GetSpectrum for them to call back from the wrong department... and now it’ll be another 30 minutes on hold for that department. SOMEONE PLEASE TELL ME I CAN GET A NEW SERVICE PROVIDER WHEN I MOVE OUT. #LuckyItsMyDayOff #WhyAreYouSoAwful?
- Ariana Desiree (@ohheyyitsalexx) reported fromTroy, New York
@GetSpectrum is literally the worst internet in all of the world. I would switch if I had any other provider in my area. Nothing ever loads, nobody ever helps.. I pay obscene amounts! I had dial up in 2003 faster than this crap
- Mike Elmendorf (@MikeElmendorf) reported fromLatham Mobile Home Court, New York
@Ask_Spectrum Are you having an outage in the Albany, NY area? Our internet, cable and phone are all down.
- Art Breault (@artbreault) reported fromNiskayuna, New York
@GetSpectrum Is there an outage in Niskayuna NY? TV, Internet, Phone. Any idea how much longer?
- Ryan Maloney (@ryanemaloney) reported fromWestmere, New York
@Ask_Spectrum I’ve called mobile support a few times about a new SIM card that was supposed to have been mailed out last week. I just find it odd that no confirmation email has ever been sent about it actually being mailed. Would you have any info on this?
- Krissy Canova (@krissycanova) reported fromHampton Manor, New York
My issues with @GetSpectrum continue… Who doesn’t love paying $120+/month for them to RUIN your brand new home? They drilled the cable into the WRONG side of my home & left all wires tangled or hanging out of the siding (which it shouldn’t be tucked under to begin with).
- Mike Magin (@mmagin35) reported fromWaterford, New York
@Ask_Spectrum Albany/Troy, NY outage. R u aware???
- Krissy Canova (@krissycanova) reported fromCohoes, New York
@MikeBucc @GetSpectrum @Roku I was SO set on buying Roku TVs only from this point forward but now am wondering if this’ll be an issue for me.
- Brad 💙⚾️ (@BradeyLiverio) reported fromDelmar, New York
@Ask_Spectrum Good afternoon I’m wondering if there are network connection issues going on in Zip Code 12054 (Delmar, NY)? Internet is somewhat working but at very slow speeds
Spectrum Issues Reports
Latest outage, problems and issue reports in social media:
- Nadiyah Griffin (@Nadiyah44) reported
@Ask_Spectrum I hope we are receiving some type of credit to accounts for the inconvenience of the outage that has been going on all day. I was not able to go to work due to this inconvenience
- Ophy (@OphyH) reported
@Ask_Spectrum I'm getting 1.9 MBps when I'm paying for 200. Your customer service is not helping
- Nathan Popovich (@NathanPopovich1) reported
@Ask_Spectrum any ETA on fixing the outage in Milwaukee?
- Nicholarse, B of S (@Nik_No_C) reported
@Ask_Spectrum Perhaps the $30/month I was paying in fees for things I've never once used is more what the apology should be for.
- Chris de Rothchild (@CRothchild1776) reported
@GetSpectrum @GetSpectrum My service has gone down three times in about four months. It is currently out and the next available appointment is Wednesday. Worst customer service ever. Calling @CenturyLink tomorrow!
- BBJ (@blake_jory) reported
@Ask_Spectrum is there an outage in 90039 Los Angeles ?
- metmac (@metmac29) reported
@GetSpectrum when you are on hold for 45 min (and counting) to cancel service. Such manipulative retention tactics
- Sara (@opiesara) reported
@Ask_Spectrum yet again another issue with your service, this time my parents. They’ve been without internet since Wednesday and you aren’t offering any solution other than a credit. Been on the phone w/you for over an hour, three times today. Fix this.
- Sean Grogan (@seanbgrogan) reported
@GetSpectrum Your customer service is the worst I have ever experienced. We have been required +$50/month more after speaking with a representative but the individuals are extremely rude and offer no resolution. Please look for other providers!
- gabe (@ItsAlrightGabe) reported
@Ask_Spectrum my internet has been down because of a storm any way to fix that now that its just overcast outside?
